Comprehensive Contact Directory: Regional Heads & Grievance Redressal Officers
Shri Nafis Alam, Assistant Director (Grievance)
Police Line, Hirapur, Dhanbad, Jharkhand 826014
📞 09822978677
📧 alam2353@cmpfo.gov.in
The Nodal grievance officer shall dispose of the grievance within 14 days from the date of receipt of the grievance. The Complainant shall have the opportunity to raise an appeal to the Appellate Authority, if his/her grievance is not redressed within the timeline by the Nodal officer.
It is the responsibility of the Nodal Officer to monitor and dispose of the grievances within the stipulated timeline of 14 days. It should be ensured by the Nodal Officer that the grievances are handled with sensitivity and that communication to complainants is polite and respectful.
All the grievances (whether received through e-mail/ Dak/ In person) shall be recorded in a register and assigned a unique Grievance ID (CMPFOPG/CALENDAR YEAR/MONTH CODE/RO CODE/SR NO) for e.g., CMPFOPG/2025/08/NGP/01. The grievance ID should be mentioned in every communication with the complainant, HQRs, Coal Company, etc.
The comprehensive guidelines for handling of public grievance issued by Government of India, Ministry of Personnel, Public Grievance and Pensions, Department of Administrative Reform and Public Grievance vide O.M. No. S-15/21/2021-(PG)-DARG (e-7085) dated 23rd August,2025 should be followed scrupulously by all the Officer/Officials of Regional Offices for redressal of Public grievance.
| Regional Office & Address | Nodal Grievance Officer | Appellate Authority | Regional Head |
|---|---|---|---|
| Ranchi (Region-I)CCL HQ Campus, Darbhanga House, Ranchi-834001 | Smt Halyani Herenz Accounts Officer 📞 9431353037 ran@cmpfo.gov.in |
Shri R K Sinha RC-II 📞 9939515951 ran@cmpfo.gov.in |
Shri R K Sinha RC-II 📞 9939515951 ran@cmpfo.gov.in |
| Ranchi (Region-II)CCL HQ Campus, Darbhanga House, Ranchi-834001 | Md. Naushad Alam Section Officer 📞 9582421720 alam2294@cmpfo.gov.in |
Shri Rakesh Kumar Assistant Commissioner 📞 9582421720 rnc.offc@cmpfo.gov.in |
Shri Rakesh Kumar Assistant Commissioner 📞 9582421720 rnc.offc@cmpfo.gov.in |
| Dhanbad (Region-I)Police Line, Dhanbad-826014 | Arvind Kumar Sinha EO/AO 📞 7070653845 dhn@cmpfo.gov.in |
Shri Ravi Kumar Sinha Assistant Commissioner 📞 7077335230 ravikumars.odi.au@cag.gov.in |
Shri Ravi Kumar Sinha Assistant Commissioner 📞 7077335230 ravikumars.odi.au@cag.gov.in |
| Dhanbad (Region-II)Police Line, Dhanbad-826014 | Shri Subodh Kumar Bihari Section Officer 📞 0326-2222025 bihari2198@cmpfo.gov.in |
Shri Pankaj Kumar RC-II 📞 0326-2222025 kts@cmpfo.gov.in |
Shri Pankaj Kumar RC-II 📞 0326-2222025 kts@cmpfo.gov.in |
| DeogharSonali Building, VIP Chowk, Deoghar-814112 | Shri Vikash Kumar Upadhyay S.S.A. 📞 9525723960 dgrdiary21@gmail.com |
Shri Shankara Nand Prasad Assistant Commissioner 📞 9508227661 dgrdiary21@gmail.com |
Shri Shankara Nand Prasad Assistant Commissioner 📞 9508227661 dgrdiary21@gmail.com |
| Asansol (Region-I)B.B. College Road, Ushagram, Asansol-713303 | Apurba Kr Pathak Assistant Commissioner 📞 9582708109 ak.pathak@cmpfo.gov.in |
Shri Ajay Kumar Singh RC-I 📞 7771865979 ajaykumar.singh@epfindia.gov.in |
Shri Ajay Kumar Singh RC-I 📞 7771865979 ajaykumar.singh@epfindia.gov.in |
| Asansol (Region-II)B.B. College Road, Ushagram, Asansol-713303 | Shri Niraj Kumar Singh Section Officer 📞 9832931281 singh2322@cmpfo.gov.in |
Shri Somen Chowdhury RC-II 📞 9051685130 s.chowdhury@nic.in |
Shri Somen Chowdhury RC-II 📞 9051685130 s.chowdhury@nic.in |
| Asansol (Region-III)B.B. College Road, Ushagram, Asansol-713303 | Shri Arvind Kumar Pandey Section Officer 📞 9475743125 pandey2433@cmpfo.gov.in |
Shri Pradeep Kumar Assistant Commissioner 📞 9939146460 kumar2707@cmpfo.gov.in |
Shri Pradeep Kumar Assistant Commissioner 📞 9939146460 kumar2707@cmpfo.gov.in |
| Kolkata10 NS Road, Coal Bhawan, Kolkata-700001 | Smt. Sarbani Dey EO/AO 📞 8902944565 dey2515@cmpfo.gov.in |
Shri Apurba Kumar Pathak Assistant Commissioner 📞 9582708109 ak.pathak@cmpfo.gov.in |
Shri Apurba Kumar Pathak Assistant Commissioner 📞 9582708109 ak.pathak@cmpfo.gov.in |
| Margherita (Assam)Main Road, Margherita, Tinsukia-786181 | Shri Binay Kumar Srivastava Section Officer 📞 8797566739 binaysool@gmail.com |
Shri Rahul Kumar Assistant Commissioner 📞 9430339519 kumar2712@cmpfo.gov.in |
Shri Rahul Kumar Assistant Commissioner 📞 9430339519 kumar2712@cmpfo.gov.in |
| NagpurPO : Jaripatka, Nagpur-440014 | Shri Mitrajit Kumar Akela Assistant Commissioner 📞 9934825609 akela2705@cmpfo.gov.in |
Shri Shashank Raizada RC-I 📞 9552068782 shashank.raizada@epfindia.gov.in |
Shri Shashank Raizada RC-I 📞 9552068782 shashank.raizada@epfindia.gov.in |
| Chhindwara (M.P.)Opp. T.B. Sanatorium Gate-480001 | Shri D. S. Ahirwar EO/AO 📞 9826119602 ahirwar2069@cmpfo.gov.in |
Shri Satyam Giri Goswami Assistant Commissioner 📞 9302961481 goswami2281@cmpfo.gov.in |
Shri Satyam Giri Goswami Assistant Commissioner 📞 9302961481 goswami2281@cmpfo.gov.in |
| Sambalpur (Odisha)MCL Complex, Anand Vihar-768020 | Shri Vinod Kumar Tiwari Section Officer 📞 9437935148 tiwari2343@cmpfo.gov.in |
Shri Sheshadev Samantaray Assistant Commissioner 📞 9040283622 sbp@cmpfo.gov.in |
Shri Sheshadev Samantaray Assistant Commissioner 📞 9040283622 sbp@cmpfo.gov.in |
| Talcher (Odisha)Jagannath Colony, Angul-759116 | Shri Sachin Srivastava EO/AO 📞 9934364550 srivastava2463@cmpfo.gov.in |
Shri Naveen Prakash Assistant Commissioner 📞 8825171277 naveenprakash151@gmail.com |
Shri Naveen Prakash Assistant Commissioner 📞 8825171277 naveenprakash151@gmail.com |
| BilaspurSeepat Road, Bilaspur-495006 | Shri Arun Kumar Singh EO/AO 📞 9424169454 arunkumarsingh692@gmail.com |
Shri Vivek Singh Paikra RC-II 📞 8130075438 blp@cmpfo.gov.in |
Shri Vivek Singh Paikra RC-II 📞 8130075438 blp@cmpfo.gov.in |
| Jabalpur (M.P.)Shakti Nagar, Gupteshwar-482001 | Shri Jugal Kishore Amraya EO/AO 📞 9109774372 jabalpur@cmpfo.gov.in |
Shri Rajat Choubey Assistant Commissioner 📞 9238995011 jabalpur@cmpfo.gov.in |
Shri Rajat Chaubey Assistant Commissioner 📞 9238995011 jabalpur@cmpfo.gov.in |
| Singrauli (M.P.)PO : Jayant, Singrauli-486890 | Shri Manoj Kumar Singh EO/AO 📞 8789788624 Singrauli@cmpfo.gov.in |
Shri Naveen Nishchhal Assistant Commissioner 📞 7903757420 Singrauli@cmpfo.gov.in |
Shri Naveen Nishchhal Assistant Commissioner 📞 7903757420 Singrauli@cmpfo.gov.in |
| Godavarikhani (Telangana)Millennium Quarters, I.B. Colony-505209 | M. Sridhar Sr. SSA 📞 9121635622 sridhar2484@cmpfo.gov.in |
Shri Bharath Kumar AY RC-II 📞 9482375143 godavarikhani@cmpfo.gov.in |
Shri Bharath Kumar AY RC-II 📞 9482375143 godavarikhani@cmpfo.gov.in |
| KothagudemBurma Camp, Bhadradri-507101 | Smt. V. Sulochana EO/AO 📞 9885868777 sulochana2094@cmpfo.gov.in |
Smt. M. Kanakamma RC-II 📞 9441173622 m.kanakamma@cmpfo.gov.in |
Shri Vamshidhar Kusumba RC-I 📞 9611515365 kgm@cmpfo.gov.in |
| DelhiCSC No. 2, Block-G, Preet Vihar-110092 | Shri Shaarique Alam EO/AO 📞 9835578688 lodelhi@cmpfo.gov.in |
Smt. Beena S. Nair Assistant Commissioner 📞 9899159866 lodelhi@cmpfo.gov.in |
Shri Jai Shankar Rai RC-I 📞 9464564994 lodelhi@cmpfo.gov.in |