Redressal of Grievances

The Nodal Grievance Officers and Appellate Authority for disposal of Public grievances in Regional Offices of CMPFO are as under

Srl No. Name of Regional offices of CMPFO Name of Nodal Grievance officer and Contact Number & e-mail id. Name of Appellate Authority of grievance and Contact Number & e-mail id.
1 Regional Office, CMPFO, Region – I, Ranchi. Nodal Officer
Name: Shri S K Prasad
Desig.: Assistant Commissioner
Mb. No.: 7974308062
Appellate Authority
Name: R K Sinha
Desig.: RC-II
Mb. No.: 9939515951
2 Regional Office, CMPFO, Region – II, Ranchi. Nodal Officer
Name: Md. Naushad Alam
Desig.: Section Officer
Mb. No.: 9582421720
Appellate Authority
Name: Ashish Kumar
Desig.: RC-II
Mb. No.: 8600421309
3 Regional Office, CMPFO, Region-I, Dhanbad. Nodal Officer
Name: Arvind Kumar Sinha
Desig.: EO/AO
Mb. No.: 7070653845
Appellate Authority
Name: Ravi Kumar Sinha
Desig.: Assistant Commissioner
Mb. No.: 7077335230
4 Regional Office, CMPFO, Region-II, Dhanbad. Nodal Officer
Name: Shri Subodh Kumar Bihari
Desig.: Section Officer
Mb. No.: 0326-2222025
Appellate Authority
Name: Shri Santosh Kumar
Desig.: Assistant Commissioner
Mb. No.: 0326-2222025
5 Regional Office, CMPFO, Deoghar Nodal Officer
Name: Shri Vikash Kumar Upadhyay
Desig.: S. S. A.
Mb. No.: 9525723960
Appellate Authority
Name: Shri Shankara Nand Prasad
Desig.: Assistant Commissioner
Mb. No.: 9508227661
6 Regional Office, CMPFO, Region-I, Asansol. Nodal Officer
Name: Apurba Kr Pathak
Desig.: Assistant Commissioner
Mb. No.: 9582708109
Appellate Authority
Name: Shri Ajay Kumar Singh
Desig.: RC-I
Mb. No.: 7771865979
7 Regional Office, CMPFO, Region-II, Asansol. Nodal Officer
Name: Shri Niraj Kumar Singh
Desig.: Section Officer
Mb. No.: 9832931281
Appellate Authority
Name: Shri Somen Chowdhury
Desig.: RC-II
Mb. No.: 9051685130
8 Regional Office, CMPFO, Region-III, Asansol. Nodal Officer
Name: Shri Arvind Kumar Pandey
Desig.: Section Officer
Mb. No.: 9475743125
Appellate Authority
Name: Shri Pradeep Kumar
Desig.: Assistant Commissioner
Mb. No.: 9939146460
9 Regional Office, CMPFO, Kolkata Nodal Officer
Name: Smt. Sarbani Dey
Desig.: EO/AO
Mb. No.: 8902944565
Appellate Authority
Name: Shri Somen Chowdhury
Desig.: RC-II
Mb. No.: 9051685130
10 Regional Office, CMPFO, Margherita Nodal Officer
Name: Shri Binay Kumar Srivastava
Desig.: Section Officer
Mb. No.: 8797566739
Appellate Authority
Name: Shri Rahul Kumar
Desig.: Assistant Commissioner
Mb. No.: 9430339519
11 Regional Office, CMPFO, Nagpur Nodal Officer
Name: Shri Mitrajit Kumar Akela
Desig.: Assistant Commissioner
Mb. No.: 9934825609
Appellate Authority
Name: Shri Shashank Raizada
Desig.: RC-I
Mb. No.: 9552068782
12 Regional Office, CMPFO, Chhindwara Nodal Officer
Name: D. S. Ahirwar
Desig.: EO/AO
Mb. No.: 9826119602
Appellate Authority
Name: Shri Satyam Giri Goswami
Desig.: Assistant Commissioner
Mb. No.: 9302961481
13 Regional Office, CMPFO, Sambalpur Nodal Officer
Name: Shri Vinod Kumar Tiwari
Desig.: Section Officer
Mb. No.: 9437935148
Appellate Authority
Name: Shri Sheshadev Samantaray
Desig.: Assistant Commissioner
Mb. No.: 9040283622
14 Regional Office, CMPFO, Talcher Nodal Officer
Name: Shri Sachin Srivastava
Desig.: EO/AO
Mb. No.: 9934364550
Appellate Authority
Name: Naveen Prakash
Desig.: Assitant Commissioner
Mb. No.: 8825171277
15 Regional Office, CMPFO, Bilaspur Nodal Officer
Name: Shri Arun Kumar Singh
Desig.: EO/AO
Mb. No.: 9424169454
Appellate Authority
Name: Shri Jai Shankar Rai
Desig.: RC-I
Mb. No.: 9464564994
16 Regional Office, CMPFO, Jabalpur Nodal Officer
Name: Shri Rajat Chaube
Desig.: Assistant Commissioner
Mb. No.: 9238995011
Appellate Authority
Name: Shri Piyush Kant Jain
Desig.: RC-II
Mb. No.: 8097140107
17 Regional Office, CMPFO, Singrauli Nodal Officer
Name: Shri Naveen Nishchhal
Desig.: Assistant Commissioner
Mb. No.: 7903757420
Appellate Authority
Name: Shri Vinod Kumar
Desig.: RC-II
Mb. No.: 8700009513
18 Regional Office, CMPFO, Godavarikhani Nodal Officer
Name: M. Sridhar
Desig.: Sr. SSA
Mb. No.: 9121635622
Appellate Authority
Name: Shri Hari Pachauri
Desig.: RC-I
Mb. No.: 9439317360
19 Regional Office, CMPFO, Kothagudem Nodal Officer
Name: Smt. V. Sulochana
Desig.: EO/AO
Mb. No.: 9885868777
Appellate Authority
Name: Smt. M. Kanakamma
Desig.: RC-II
Mb. No.: 9441173622
20 Regional Office, CMPFO, New Delhi Nodal Officer
Name: Shri Shaarique Alam
Desig.: EO/AO
Mb. No.: 9835578688
Appellate Authority
Name: Shri S. K. Sinha
Desig.: Additional Commissioner
Mb. No.: 7903436597

The Nodal grievance officer shall dispose of the grievance within 14 days from the date of receipt of the grievance. The Complainant shall have the opportunity to raise an appeal to the Appellate Authority, if his/her grievance is not redressed within the timeline by the Nodal officer.


 All the grievances (whether received through e-mail/ Dak/ In person) shall be recorded in a register and assigned a unique Grievance ID (CMPFOPG/CALENDAR YEAR/MONTH CODE/RO CODE/SR NO) for e.g., CMPFOPG/2025/08/NGP/01. The grievance ID should be mentioned in every communication with the complainant, HQRs, Coal Company, etc.


 It is the responsibility of the Nodal Officer to monitor and dispose of the grievances within the stipulated timeline of 14 days. It should be ensured by the Nodal Officer that the grievances are handled with sensitivity and that communication to complainants is polite and respectful.


 The comprehensive guidelines for handling of public grievance issued by Government of India, Ministry of Personnel, Public Grievance and Pensions, Department of Administrative Reform and Public Grievance vide O.M. No. S-15/21/2021-(PG)-DARG (e-7085) dated 23rd August,2025 should be followed scrupulously by all the Officer/Officials of Regional Offices for redressal of Public grievance.


 The details of Grievance Officer of CMPFO Headquarters, Dhanbad is as under :

Shri Nafis Alam, Assistant Director (Grievance)
CMPF Head Quarter Office
Police Line, Hirapur,
Dhanbad, Jharkhand 826014
Mobile No.: 09822978677
Email : alam2353@cmpfo.gov.in